Refund Policy

The HiNote app and website are free for members. We do not sell subscriptions, in-app purchases or cannabis, so there is nothing to refund. HiNote points and rewards have no cash value and cannot be exchanged for money.

Stores and brands can buy paid services such as featured placements ("Featured pin", "Spotlight"), promotions, banner advertising and brand access. These are requested in the partner portal and billed by invoice; a placement only goes live after the invoice is paid and the content is approved.

• Before it goes live: you can cancel a request at any time. If you already paid, we refund the full amount.
• If we reject it (for example the content breaks advertising rules or our Terms and cannot be fixed): full refund of any amount paid.
• After it goes live: placements are sold by the week. If you cancel, we refund the weeks that have not started yet. A week that has started is not refunded.
• If we cannot deliver (a service outage longer than 24 hours during your placement, or we remove the placement without a breach on your part): we extend the placement or refund the affected days, whichever you prefer.
• Removal for a breach of our Terms or of cannabis advertising law: no refund for the remaining period.

Email support@hinote.ai with your business name and invoice number within 30 days of the charge. We reply within 5 business days. Approved refunds go back to the original payment method within 10 business days; your bank may take longer to show it. Amounts are refunded in the currency invoiced, including applicable taxes.

Nothing in this policy limits rights you have under consumer protection law. If you believe a charge was made in error, contact us before disputing it with your bank so we can fix it quickly.